Sales & Lead Generation outsourcing, done the Jamaican way
Sales conversations are won on trust and rapport. Our outbound teams in Kingston combine natural Jamaican warmth with structured sales methodology to generate qualified leads, set appointments and close business for B2B and B2C brands.
Every campaign runs on clean data, tested scripts and compliant dialling strategies, with daily reporting on contacts, conversions and revenue — so you always know what your sales call centre in Jamaica is delivering.
What's included
B2B prospecting
Outbound calling to targeted account lists, decision-maker discovery and qualification.
Appointment setting
Booked meetings delivered straight into your sales team's calendars.
Inbound sales
Handling ad, web and catalogue response lines that convert interest into orders.
Upsell & cross-sell
Structured offers to existing customers at service touchpoints.
Renewals & win-back
Contract renewals, lapsed customer reactivation and save campaigns.
Lead nurturing
Multi-touch follow-up for leads not yet ready to buy.
How we run your sales & lead generation program
- Define the offer & ICPWe align on target customers, value propositions and qualification criteria.
- Script & objection libraryTalk tracks are written, role-played and A/B tested before launch.
- Compliance setupDialling windows, consent checks and DNC scrubbing for TCPA, TSR and Ofcom rules.
- Launch & coachDaily huddles, live call coaching and incentive programs drive early momentum.
- Scale what worksWe double down on the lists, scripts and agents producing the best ROI.
Performance we commit to
Every program runs against agreed SLAs, with live dashboards and weekly reviews so you always know how your team is performing.
Why Jamaica for sales & lead generation?
Jamaican agents are known for confident, upbeat communication and an easy rapport with North American and UK buyers. That cultural affinity shortens calls, reduces hang-ups and lifts conversion rates.
Running outbound sales through BPO in Jamaica gives you the same working hours as your US East Coast sales team, making hand-offs, live transfers and joint coaching straightforward.
Ideal for
Sales & Lead Generation: frequently asked questions
Do you offer performance-based pricing for sales campaigns?
Yes. Alongside hourly and per-FTE pricing, we offer hybrid and outcome-based models such as cost per appointment or per sale, once a baseline has been established.
How do you stay compliant with US and UK calling rules?
Campaigns are configured for TCPA, the Telemarketing Sales Rule and Ofcom guidance, with DNC scrubbing, calling-window controls and 100% call recording for audit.
Can your call centre in Jamaica transfer hot leads live?
Yes. Because we share the Eastern time zone with much of North America, live transfers to your closers and calendar booking work in real time.
What reporting will we receive?
Daily dashboards covering dials, contacts, conversions, revenue and QA scores, plus weekly reviews with your sales leadership.