Collections & AR outsourcing, done the Jamaican way
Collections is a balance between recovery and reputation. Our Kingston collections specialists negotiate firmly but respectfully, arranging payments and plans that customers can keep — and that keep them as customers.
Every call is recorded and reviewed against regulatory requirements, and payments are taken through PCI-DSS aligned processes. It is a collections call centre in Jamaica built for brands that care how they are perceived.
What's included
Early-stage collections
Courtesy reminders and first-party calls before accounts become delinquent.
Payment arrangements
Affordable payment plans, promises-to-pay and follow-up.
Vulnerable customers
Hardship identification and sensitive handling procedures.
B2B accounts receivable
Invoice follow-up, dispute resolution and remittance tracking.
Secure payment capture
PCI-DSS aligned card and bank payments over the phone.
Skip tracing support
Contact data verification and updates for unreachable accounts.
How we run your collections & ar program
- Portfolio reviewWe segment accounts by age, balance and risk to target the right strategy.
- Compliant scriptingTalk tracks aligned to FDCPA/Reg F, CFPB and FCA expectations.
- Payment setupSecure, PCI-aligned payment capture integrated with your systems.
- Contact strategyData-driven call timing, channel mix and follow-up cadence.
- Track liquidationWeekly reporting on contact, promise and payment rates.
Performance we commit to
Every program runs against agreed SLAs, with live dashboards and weekly reviews so you always know how your team is performing.
Why Jamaica for collections & ar?
Jamaican agents bring calm, respectful communication to difficult conversations — essential for collections that protect your brand.
Operating collections through BPO in Jamaica keeps calls within the hours allowed by US calling regulations while costing significantly less than an onshore recovery team.
Ideal for
Collections & AR: frequently asked questions
Do you handle first-party or third-party collections?
We specialise in first-party collections and accounts receivable, working under your brand to recover balances while preserving customer relationships.
How do you ensure regulatory compliance?
Scripts and processes are aligned to FDCPA, Regulation F and FCA guidance, with 100% call recording and compliance-focused QA review.
Can customers pay over the phone securely?
Yes. Payments are captured using PCI-DSS aligned processes, including pause-and-resume recording or secure IVR payment options.
How do you treat vulnerable customers?
Agents are trained to recognise vulnerability and hardship, follow sensitive-handling procedures and escalate cases according to your policies.