Who we are
This website, beninobasjamaicabpo.com, is operated by Beninobas Jamaica BPO Limited ("Beninobas", "we", "us" or "our"), a business process outsourcing and call centre company based in Kingston, Jamaica. We are the data controller for personal information collected through this website.
This policy explains what personal information we collect through the website, why we collect it, who we share it with and the choices and rights you have. It applies to visitors to this website and to people who contact us about our services.
It does not cover personal information we process on behalf of our clients when delivering BPO and call centre services (for example, our clients' customers). That information is handled under the written agreement with each client, and the client is responsible for telling its customers how their information is used.
Information we collect
Information you give us
When you complete the contact form or email or call us, we collect the information you choose to provide, which may include:
- Your name and job title
- Your company name
- Your work email address and phone number
- Details about your business needs, such as team size, services of interest and the message you write
Please do not include sensitive personal information (such as health or financial account details) in enquiries.
Information collected automatically
Like most websites, our web server automatically records basic technical information when you visit, such as your IP address, browser type, the pages you request and the date and time of your visit. We use these server logs only to keep the website secure, diagnose problems and prevent abuse.
This website does not use analytics, advertising or tracking cookies, and we do not use third-party tracking pixels.
How we use your information
We use personal information to:
- Respond to your enquiry and prepare proposals you request
- Arrange discovery calls, meetings and site visits
- Manage our business relationship with you and your organisation
- Keep our website secure and working properly
- Comply with our legal and regulatory obligations
We do not sell your personal information, and we do not use it for automated decision-making that has legal or similarly significant effects on you.
Legal basis for processing
Where data protection laws such as the Jamaica Data Protection Act, 2020 or the UK and EU General Data Protection Regulation (GDPR) apply, we rely on the following grounds:
- Steps before entering a contract: responding to your request for information or a proposal.
- Legitimate interests: running and securing our website and developing business relationships, balanced against your rights and interests.
- Legal obligation: where we must keep or disclose information by law.
- Consent: where we ask for it. You can withdraw consent at any time.
International transfers
We are based in Jamaica and our service providers may store or process information in other countries, including the United States. When we transfer personal information across borders, we take reasonable steps to make sure it remains protected, including using reputable providers and, where required, appropriate contractual safeguards.
How long we keep it
We keep enquiry information for as long as needed to respond and to manage any resulting business relationship. If no relationship results, we normally delete enquiry details within 24 months of our last contact. Server logs are kept for a short period for security purposes. We may keep information longer where the law requires it or to resolve disputes.
How we protect it
We use appropriate technical and organisational measures to protect personal information, including encrypted (HTTPS) connections to this website, access controls and staff confidentiality obligations. No method of transmission or storage is completely secure, but we work to protect your information and review our safeguards regularly.
Your rights
Depending on where you live, you may have the right to:
- Ask whether we hold personal information about you and request a copy
- Ask us to correct inaccurate or incomplete information
- Ask us to delete your information
- Object to, or ask us to restrict, certain processing
- Ask us to transfer your information to another organisation
- Withdraw consent where we rely on it
- Opt out of any marketing communications at any time
To exercise any of these rights, contact us using the details below. We will respond within the time required by applicable law and may need to verify your identity first. We will not discriminate against you for exercising your rights.
You also have the right to complain to a data protection regulator. In Jamaica this is the Office of the Information Commissioner. In the United Kingdom it is the Information Commissioner's Office (ICO), and in the European Union it is your local supervisory authority. We would appreciate the chance to address your concern first.
Children
Our website and services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal information from children.
Links to other websites
Our website may link to other websites. We are not responsible for the privacy practices of those websites, and we encourage you to read their privacy policies.
Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed. Significant changes will be highlighted on this page.
Contact us
For questions about this policy or to exercise your privacy rights, contact:
Beninobas Jamaica BPO Limited
Kingston, Jamaica W.I.
Email: info@beninobasjamaicabpo.com
Phone: +1 (658) 209-0677